Política de reembolso

30-Day Return Policy

If you are unsatisfied with the quality of the item(s) you received, you may submit a return request within 30 days of delivery. All returns are subject to approval by our customer support team.

Eligibility for Returns

✅ Approved Conditions:

  • Items must be in original, unused condition with all tags and packaging intact.

  • No returns for items that have been altered, cleaned, or damaged post-delivery.

❌ Non-Returnable:

  • Personalized/customized products (unless defective).

  • Items marked "Final Sale".

How to Initiate a Return

  1. Contact Us First: Email jojo@ausjojo.com with your order number and reason for return.

  2. Receive Authorization: We’ll send a prepaid return shipping label (if eligible) and instructions.

  3. Ship the Item: Attach the label and send to:
    Return Address:
    Dinghesheng Financial Co., Ltd, Langwei Road, Pingshan District, Shenzhen, Guangdong, China

⚠️ Do NOT return items without prior email confirmation.

Shipping Costs

  • Defective/Damaged Items: JOJOShop covers return shipping.

  • Non-Quality Issues: Customer pays return shipping. Fees vary by region—contact us for details.

No Restocking Fees

We charge zero restocking fees on approved returns.

Refund Process

  • Timeline: Refunds are processed within 3 business days after we receive and inspect the item.

  • Method: Refunds are issued to the original payment method:

    • PayPal: 3 business days.

    • Credit/Debit Cards: 7–10 business days (bank processing times apply).

Exchanges

Exchanges are only offered for items damaged or defective due to our error. Contact jojo@ausjojo.com immediately for assistance.

Order Cancellation

  1. Request Window: Cancel within 24 hours of placing your order.

  2. Pre-Shipment: Free cancellation if order hasn’t shipped.

  3. Post-Shipment: Buyer responsible for return shipping costs.

Damaged/Defective Items

Contact us immediately at jojo@ausjojo.com if you receive a faulty product. We’ll prioritize replacements or refunds.

Contact Information

  • Email: jojo@ausjojo.com

  • Phone: +86 13410689490 (Mon–Fri, 9 AM–5 PM GMT+8)

  • Service Address:
    Dinghesheng Financial Co., Ltd, Langwei Road, Pingshan District, Shenzhen, Guangdong, China

Key Notes

  • Include your order number in all communications.

  • Track returns and retain proof of postage.

  • Refunds may take 10–14 days to reflect in your account due to bank processing.