FAQ
JOJOShop FAQ
๐ SIZING & PLACEMENT
Q: What sizes do you offer? A: We currently offer 4 curated sizes designed to fit most modern spaces:
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12ร18 inches
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18ร24 inches
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24ร36 inches
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30ร40 inches
Q: How do I choose the right size for my wall? A: Here is a quick guide to help you find the perfect fit:
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Small (12ร18"): Ideal for entryways, hallways, powder rooms, or styling on a shelf.
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Medium (18ร24"): Perfect for home offices, bedrooms, or grouped together as a gallery wall.
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Large (24ร36"): A great statement size for dining rooms, smaller living rooms, or above a console table.
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Extra Large (30ร40"): Best for main focal areas, such as above a standard sofa or a king-sized bed.
๐ผ๏ธ PRODUCT & FRAMING
Q: What is included in the package? Does it come with a frame? A: Yes, absolutely! Every piece from JOJOShop arrives completely framed and ready to hang. Your package includes your selected hand-stretched canvas artwork professionally fitted with a premium frame, standard hanging hardware, and our signature heavy-duty protective packaging. No extra assembly or trips to the frame shop required!
Q: Will the colors look exactly the same as they do in the product photos? A: We strive to display the colors of our products as accurately as possible. However, due to variations in monitor settings, screen brightness, and digital rendering, the actual colors may vary slightly from what you see on your device. We guarantee the print quality and vibrancy will look stunning in person!
Q: How should I clean and care for my canvas art? A: To keep your artwork looking pristine, simply dust it gently with a clean, soft, dry cloth (like microfiber) when needed. Please avoid using water, alcohol, or harsh chemical cleaning products, as they may damage the protective coating of the print.
๐ SHIPPING & CUSTOM ORDERS
Q: Do you offer free shipping? A: Yes! We offer 100% Free Shipping on all orders to the United States and Europe. There are no hidden fees or minimum purchase requirements. The price you see at checkout is the final price delivered to your doorstep. Every order comes with tracking information so you can follow its journey.
Q: Can I order a custom print with my own image or photo? A: Yes, we love custom orders! If you have a specific photograph, digital artwork, or personal memory youโd like to transform into high-quality framed canvas art, we are here to help. Simply contact our support team or upload your high-resolution image, and our experts will review it to ensure perfect print quality before creating your one-of-a-kind piece.
Q: What should I do if my order arrives damaged? A: We pack our framed canvases with extreme care, but in the rare event that transit damage occurs, we've got you covered! Please keep all the original packaging (both the outer box and inner wraps), take clear photos of the damage, and contact our customer support team immediately. We will promptly arrange a replacement or solution in accordance with our after-sales policy.