Return Policy

Refund Policy


30-Day Return Policy


You may request a return for an eligible standard product within 30 days of delivery.

All returns require approval from AUSJOJO support before being sent back. Items returned without prior approval may not be accepted or refunded.

Return Eligibility


To qualify for a return, the product must be:

  • Unused and unaltered;
  • In its original condition;
  • Returned with its original packaging;
  • Accompanied by the order number or other requested purchase information.
Personalized or custom-made products are not returnable unless they arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items


Please contact AUSJOJO promptly if your order arrives damaged, defective, or incorrect.

Include:

  • Your order number;
  • A description of the issue;
  • Clear photos of the product;
  • Photos of the packaging where applicable.
After the claim is reviewed and approved, AUSJOJO will provide the appropriate resolution. AUSJOJO covers approved return shipping costs for damaged, defective, or incorrect items.

Non-Quality-Related Returns


For an approved return based on personal preference, size selection, or another non-quality-related reason, the customer is responsible for return shipping costs.

Original standard shipping is free and therefore is not deducted as a separate outbound shipping charge.

How to Request a Return


  1. Contact AUSJOJO within 30 days of delivery by emailing jojo@ausjojo.com or calling +86 134 1068 9490.
  2. Include your order number and the reason for the return request.
  3. Wait for return approval and instructions before sending the product.
  4. Use a trackable shipping service and retain proof of postage.
Please do not send a return to an address shown on the parcel without first receiving return instructions from AUSJOJO.

Return Address


Do not send a return without prior approval.

The approved return address is: Ping Shan Jie Dao, Pingshan Shenzhen, 518118 Guangdong, China. Please contact us before returning an item and wait for return approval and instructions. Items sent without prior approval may not be received or processed.

Inspection and Refund Approval


After an approved return is received, AUSJOJO will inspect the product.

If the return meets the applicable conditions, the refund will be issued to the original payment method. If a returned product is used, altered, damaged after delivery, or otherwise does not meet the approved return conditions, the refund may be declined.

Refund Timing


After AUSJOJO issues an approved refund, your bank or payment provider may require an additional 10–14 business days to post the funds to your account.

This processing period is controlled by the bank or payment provider and is not a 14-day return window.

Exchanges


AUSJOJO does not guarantee direct exchanges. If you need a different product or size, contact support so we can confirm the appropriate return and reorder process.

Cancellations


If you need to cancel an order, contact AUSJOJO as soon as possible.

Cancellation is not guaranteed after an order has entered production, processing, or dispatch. If the order has already been dispatched, the applicable return process will apply.